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Improving the Quality Assurance Program


Public and governmental expectations of health profession colleges are higher than ever, including the assumption that robust quality assurance (QA) programs are developed and maintained to ensure the public is well-served by competent health professionals.

These programs are put in place to promote life-long learning and continuous improvement necessary for registrants to stay current in a changing health care environment and provide the best possible level of care for their patients in their chosen area of practice.

The CDSBC Board is aware that the thinking around building competence within the profession has evolved in the many years since our initial QA program was established. As a result, it directed the QA Committee to establish a working group that has initiated work on a revised QA program.

The Board, while not prescribing any specific elements, has asked the group to research and develop a comprehensive plan that would:

  • promote career-long hands-on learning
  • encourage collaborative discourse amongst colleagues
  • improve treatment outcomes for patients

The QA working group, composed of practising dentists, CDAs, members of the public and CDSBC support staff, recognize that this will be a challenging initiative and will require a high level of engagement with all registrants and stakeholders. To this end, it will also provide an opportunity for the working group to implement the College's new policy development process, which will enhance ongoing communication and consultation with registrants through each stage of the process.



Next Steps

The working group has completed an initial targeted consultation and collected feedback at the following:

  • The Pacific Dental Conference
  • CDSBC Listening Sessions
  • CDA Quality Assurance Webinar
  • Dentists Under 40 Quality Assurance Webinar
  • Focus groups of dental therapists and certified specialist
  • Webinar for Dentists in "Limited" Categories

It is also collecting feedback from patient networks to hear from members of the public.

The working group is currently developing the draft QA Program for the Board. Once it is approved by the Board, the proposed program will be put forward for public consultation.

The feedback received during the initial consultation will help inform the draft program. Read the feedback below >>


Your input will help inform the enhanced Quality Assurance program. We will be sharing the feedback we receive throughout the process. Read feedback on the enhanced QA program below:

CDSBC Listening Sessions

Victoria Listening Session - Participant Input Report (PDF)

Surrey Listening Session - Participant Input Report (PDF)

Nanaimo Listening Session - Participant Input Report (PDF) 

Nelson Listening Session - Participant Input Report (PDF)

QA Program Webinars

Certified Dental Assistant Webinar Feedback (PDF)

Dentist Under 40 Webinar Feedback (PDF)


Research & Resources

There are a wide range of approaches to quality assurance across different jurisdictions and professions. Click the link below for examples of other health professions' quality assurance programs and resources from experts in QA.

QA program research and resources >>