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​Improving the Quality Assurance Program

The Quality Assurance (QA) working group has drafted an improved QA Program and the Board approved the proposed program for consultation at the board meeting on 24 February 2018. 

Click the links below to learn more about this initiative: 


Quality Assurance (QA) programs are put in place to promote life-long learning and continuous improvement necessary for registrants to stay current in a changing health care environment and provide the best possible level of care for their patients. The CDSBC Board is aware that the thinking around building competence within the profession has evolved since our initial QA program was established. As a result, it directed the QA Committee to establish a working group (composed of practising dentists, CDAs, members of the public and CDSBC support staff) to initiate work on a revised QA program.

The Board, while not prescribing any specific elements, asked the group to research and develop a comprehensive plan that would:

  • promote career-long hands-on learning
  • encourage collaborative discourse amongst colleagues
  • improve treatment outcomes for patients

The QA working group recognizes that this will be a challenging initiative and will require a high level of engagement with all registrants and stakeholders. To this end, it will also provide an opportunity for the working group to implement the College's new policy development process, which will enhance ongoing communication and consultation with registrants through each stage of the process.

Before drafting the program, the working group heard from registrants, stakeholders and members of the public during an initial targeted consultation that included listening sessions, focus groups, webinars and a patient survey. Read the feedback below >>

The working group drafted the program in accordance with the Board's direction, research and the feedback received during the consultation. The Board approved the proposed program for consultation at the 24 February board meeting.



Since this initiative requires a high level of engagement with registrants and stakeholders, the working group will begin the consultation period with in-person and online presentations with the opportunity for feedback. They also plan to revisit some of the groups that provided input on the initial consultation. 

Following the presentations, the College will invite feedback from the Ministry of Health and post the proposal for a 90-day consultation with registrants, stakeholders and members of the public. The proposal will be posted for consultation on the CDSBC website.

After the 90-day consultation, the working group will consider the feedback, make any necessary changes, and finalize the draft program for the Board's approval.

How to Get Involved

The working group hosted its first in-person consultation at the Pacific Dental Conference on 9 March 2018.  

There will be more in-person and online presentations coming soon.


Your input will help inform the enhanced Quality Assurance program. We will be sharing the feedback we receive throughout the process. Read feedback on the enhanced QA program below:

CDSBC Listening Sessions

Victoria Listening Session - Participant Input Report (PDF)

Surrey Listening Session - Participant Input Report (PDF)

Nanaimo Listening Session - Participant Input Report (PDF) 

Nelson Listening Session - Participant Input Report (PDF)

QA Program Webinars

Certified Dental Assistant Webinar Feedback (PDF)

Dentist Under 40 Webinar Feedback (PDF)


Research & Resources

There are a wide range of approaches to quality assurance across different jurisdictions and professions. Click the link below for examples of other health professions' quality assurance programs and resources from experts in QA.

QA program research and resources >>