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Avoiding Complaints Online Course​

Using communication and dental records to build professionalism and safeguard your practice

This interactive online course will discuss techniques to prevent complaints, what to do if you get a complaint, and how a patient’s perception can differ sharply from your own. It will also challenge you to apply what you’ve learned to realistic scenarios.

The course takes approximately three hours to complete. It can be completed anywhere and at your own pace.

The course is available to BC dentists ($75), dental therapists ($55) and CDAs ($35), and to non-registrants ($125), plus applicable taxes.

CDSBC registrants who complete and pay for the course will be eligible to submit for three continuing education (CE) self-study credits.

Click here to launch the course and earn your CE credits >>

The course is also available for the public to view free of charge. View the free version (note that the free version is not eligible for CE credits).

Troubleshooting

  • We strongly recommend that you use Google Chrome or another internet browser with Flash installed. Click here to install Adobe Flash Player.
  • If you are having trouble getting the course to launch, check your internet options or settings to see if your browser is blocking pop-ups. If it is, you will need to turn off the pop-up blocker before launching the course.
  • If you need to take a break during the course and come back to it later, make sure that cookies are enabled on your computer or device. As long as you are returning to the same computer/device, the program should remember where you were and give you access to any sections of the course you have already completed.