This interactive online course will discuss techniques to prevent complaints, what to do if you get a complaint, and how a patient’s perception can differ sharply from your own. It will also challenge you to apply what you’ve learned to realistic scenarios.
The course takes approximately three hours to complete. It can be completed anywhere and at your own pace.
The course is available to BC dentists ($75), dental therapists ($55) and CDAs ($35), and to non-registrants ($125), plus applicable taxes.
CDSBC registrants who complete and pay for the course will be eligible to submit for three continuing education (CE) self-study credits.
The course is also available for the public to view free of charge. View the free version (note that the free version is not eligible for CE credits).