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​​​​​​​​​​​Careers

The College of Dental Surgeons of BC (CDSBC) is the regulatory body for dentists, dental therapists, and certified dental assistants (CDAs) in BC. CDSBC’s mandate is to protect the public by ensuring that dentists, dental therapists and CDAs are registered and qualified to practise, and that they are consistently providing safe and ethical care to their patients.

CDSBC's culture is one of collaboration, cooperation, learning and growth. We are dedicated to creating a positive working environment and a healthy and productive workplace. ​ Our working environment is welcoming, respectful, innovative and rewarding. We offer a competitive salary, an excellent benefits package (including RRSP, monthly transit pass, extended health and dental benefits), a professional development allowance, and encourage work-life balance.

CDSBC maintains a commitment to organizational excellence. We are trusted as an organization to act ethically, fairly and with integrity. We are communicative, transparent, objective, impartial and accountable.

Current Opportunities

​​Job t​itle​​

​Date posted

​Closing date

​Job stat​us

Manager of People and Culture​

​July 19

​August 9

​​Open

​​Communications Coordinator​​

​July 18​

​August 8

​​Open

Administrative Assista​nt

​​​June 14​​

​Open until filled

Shortlisting

Legal Administrative Assistant

​May 31​

Open until filled

​Shortlisting​

Complaint Officer

​May 31​​

​Open until filled

​Shortlisting​​​

Complaint Investigator​​

​April 29​

Open until filled

​Shortlisting ​

​Posting Details


Manager of People and Culture (Permanent, Full-time)

We are seeking a human resource professional to join the organization as the Manager of People and Culture. This position is a new position to CDSBC and, working in collaboration with senior staff, will lead on culture practices, and provide expertise and support in the areas of Performance Management, Employee Relations, Employee Engagement, Diversity & Inclusion, Volunteer Recruitment and Management, HR Policies and Procedures and HR Compliance.

The Manager of People and Culture will manage and build on our human resources function by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.​

Essential Duties

Human Resources

  • Support the organization's culture to exemplify the core values, supports the achievement of the organization's goals and promotes employee engagement & retention
  • Recommend and administer the human resource policies and procedures.  Ensure the College's practices and communications comply with the Employment Standards Act, Human Rights Code and Workers' Compensation Act 
  • Review new policies and address areas of concern as necessary with individuals, work teams or entire staff
  • Identify and minimize risk and impact to the organization through solid HR strategies
  • Manage, mentor and supervise the department staff
  • Maintain the human resource policies in the Employee Handbook, including the Safe & Respectful Workplace Policy
  • Manage, support, coach and mentor staff to foster productivity, quality service and strong employee relations
  • Manage and coordinate the health benefits insurance plan for employees.
  • Contribute to the development of strategic HR department goals, objectives, and systems
  • Allocate staff to assist others depending on divisional and individual workloads when necessary
  • Maintain overall supervision of the recruitment, selection, placement, classification, onboarding, training, career development, and performance evaluation programs of the College's employees
  • Design and implement, in consultation with Registrar and in accordance with College policies and procedures, hiring and exit process for staff, consultants and contract workers
  • Identify onboarding and training needs and recommend and implement training plans.​ Coordinate workshops and training programs for employee development.  Hire consultants/educators as required
  • Ensure attraction and retention of CDSBC's team-member talent
  • Direct and maintain various activities designed to promote and maintain a high level of employee productivity and morale
  • Oversee scheduling and records of absenteeism, holidays, and other leaves.
  • Work with the Director of Finance and Administration to monitor the and adjust salary and benefit programs
  • Create and implement a performance management system in consultation and ongoing review with the Management Team and appropriate stakeholders
  • Develop, implement and maintain a vacation policy keeping competitively in line with current industry standards in consultation with the Management Team
  • Work with the Director of Finance and Administration to prepare the annual budget for staffing

Committee Memberships and Recruitment

  • Work with staff and committees to recruit committee members, identifying best practices and platforms for recruitment
  • Maintain committee member job descriptions and committee terms of reference
  • Review and maintain committee member life cycles including onboarding, training, evaluation, recognition, promotion and succession planning

Qualifications & Skills

  • You have seven to ten years of experience comprised of progressively responsible management of all aspects of human resources and a post-secondary diploma/certificate in HR. CHRP designation is an asset
  • You have strong knowledge of current legislation related to employment as well as current HR theories and practices including recruitment, policy and performance management
  • You are empathetic, intuitive and have strong self-management, interpersonal and motivational skills
  • You have a minimum of 2 years' experience in strategic HR and are proactive, forward-thinking, people-centric and collaborative
  • You are creative, energetic with an ability to multi-task, problem-solve and use critical thinking
  • You enjoy building strong workplace cultures, building relationships, promoting wellness and breaking down silos
  • You maintain strict confidentiality, use high levels of diplomacy and tact, and have a strong attention to detail
  • You have prior experience with change management, coaching leaders and can manage conflict
  • You have a minimum of 2 years' experience and/or education in workplace culture and people practices

If you are seeking a fast-paced work environment as part of a high performing staff team, we invite you to email your cover letter and resume to hr@cdsbc.org.

Applications will be accepted until 9 August 2019.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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Communications C​​oordinator (Permanent, Full-time)

We are seeking a communications professional to join the Communications Department as a Communications Coordinator. This position supports all of CDSBC’s print and digital channels, including the website, e-newsletters, and social media. The Communications Coordinator will report to the Director of Communications as one of four members of the communications team.

About Yo​u

You enjoy the challenge of creating communications pieces that provide value to an audience. You are the keeper of the brand guidelines, and you ensure consistency of voice and visual presence online and in print. You have the design savvy and the project management skills to take any communications project from start to finish, whether that means print or online.

Essential​​ Duties

  • Maintain the CDSBC website and implement structural changes as required
  • Collaborate with internal clients, with a focus on the Registration Department, by providing support for ongoing needs (e.g. the annual renewal process)
  • Write and edit website copy and advise on website strategy
  • Write, design, and distribute print and electronic communications (e.g. e-newsletter, announcements and promotional material)
  • Develop and maintain an editorial calendar and distribution lists, and track effectiveness of communication channels
  • Liaise with external suppliers to ensure effective and timely delivery of all communications collateral/pieces
  • Monitor communications inbox and respond to routine inquiries from registrants, media and members of the public
  • Coordinate the communications aspects of CDSBC’s public consultation initiatives
  • Edit and format print and online material in compliance with CDSBC brand/style guidelines
  • Assist with the development of content for presentations and courses delivered in person and online to registrants and stakeholders
  • Coordinate content and production of the annual report and similar publications
  • Build upon the College’s existing social media program, and develop and post social media content to our accounts
  • Make recommendations about products or tools that will improve CDSBC's communications strategy
  • Support media relations activities, including tracking media content relating to professional regulation
  • Provide coverage for other members of the communications team
  • Provide reception back-up as required (approximately 7 hours per month)
  • Other duties as required

​​Qualifications & Skills

  • Degree or diploma in communications, marketing or other related discipline
  • Minimum of 2 years of experience in a related role, or equivalent combination of education and experience
  • Strong attention to detail
  • Fluency in email marketing/campaign software to distribute and track electronic communications and distribution lists
  • Ability to analyze effectiveness of digital communications and recommend enhancements
  • Experience using content management systems to maintain websites
  • Demonstrated experience using Adobe Creative Suite, particularly Photoshop and InDesign
  • Excellent computer skills, with proficiency in Microsoft Office
  • Strong writing, editing and proofreading skills
  • Solid understanding of principles of print production, graphic design, and research
  • Strong organization skills with the ability to multi-task and prioritize
  • Ability to handle sensitive and confidential information with discretion
  • Ability to maintain tact, grace, and diplomacy in all situations
  • Experience using a database or customer relations management system (such as ClickDimensions) is an asset
  • Previous work experience in a regulatory, not-for-profit, government, or post-secondary environment would be an asset

If you are seeking a fast-paced work environment as part of a high performing staff team, we invite you to email your cover letter and resume to hr@cdsbc.org.

Applications will be accepted until 8 August 2019.

​We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.


Complaints Department - Administrative Assistant (Permanent, Full-time)​​

We are seeking a permanent full-time Administrative Assistant in the Complaints Department. The successful candidate will work under the direction of the Director of Professional Practice, and wi​ll primarily provide assistance to the Complaint Officers in the day-to-day management of complaint files and general administrative support to the department as a whole. The Complaints Department, in conjunction with the Inquiry and Discipline Committees, plays an integral role in CDSBC's mandate as they receive, investigate and dispose of complaints from members of the public who have concerns about the conduct or competence of a dental professional registered with CDSBC.​

Essential Duties​

  • Receive, process, distribute and acknowledge incoming mail, email and records
  • Liaise with complainants and registrants to ensure all required information is included in new complaint files
  • Prepare weekly Complaints meeting materials including agenda, new complaints and existing files for review
  • Open new complaint files
  • Draft opening letters and enclosures to complainants, registrants and any other parties from whom reports and records are required
  • Manage bring forward system to track the receipt of required responses and prepare reminder and timeline letters as required
  • Digitize incoming patient records, analog radiographs and study models
  • Review all incoming records and follow up with registrants and complainants as necessary
  • Intake for Advertising and Promotional Activities and draft memo for IC panel
  • Finalize Inquiry Committee memos, closing letters and closing summaries as required for agenda and addendums
  • Provide administrative support to the Complaint Officers and Regulatory Compliance Officers
  • Assist with administrative tasks related to the appointment of Inquiry Committee Panels on individual complaint files
  • Close complaint files and diarize for bulk scanning
  • File Inquiry Committee Minutes
  • Index, copy and paginate investigation records for the Health Professions Review Board
  • Compile, copy and index investigation disclosure records for use in discipline hearings
  • Prepare Inquiry Committee training packages
  • Provide reception back-up as required
  • Other administrative duties as required

Qualifications & Skills

  • Minimum of 2 years of office experience
  • Excellent computer skills with proficiency in Microsoft Office
  • Ability to maintain tact, grace, and diplomacy in all situations
  • Ability to handle sensitive and confidential information with discretion
  • Strong written and verbal communication skills
  • Strong organization skills with the ability to multi-task and prioritize
  • Strong attention to detail
  • Strong clerical and administrative skills
  • Experience using a database or customer relations management system and electronic filing system is an asset
  • Previous work experience in a regulatory or not-for-profit environment would be an asset​​

If you are seeking a fast-paced, respectful and collaborative work place environment, we invite you to email your cover letter and resume to hr@cdsbc.org.

Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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Legal Administrative Assistant – Inquiry and Discipline (Permanent, Full-time)​

We are seeking a permanent full-time Legal Administrative Assistant in the Complaint Department to support the Inquiry and Discipline Committee processes. The successful candidate will work under the direction of the Director of Professional Practice, and will primarily provide support for the Complaint and Inquiry Committee Officer and the Regulatory Compliance Officer (Discipline). The Complaints Department, in conjunction with the Inquiry and Discipline Committees, plays an integral role in CDSBC's mandate as they receive, investigate and dispose of complaints from members of the public who have concerns about the conduct or competence of a dental professional registered with CDSBC.

Essential Duties

Work directly with the Complaints and Inquiry Committee Officer, and Regulatory Compliance Officer (Discipline) as follows:

Inquiry Committee Support

  • Maintain Inq​uiry Committee and Panel calendars and bring forward system
  • Inquiry Committee and Panel document management and data entry in CRM database
  • Assist with administrative tasks related to the appointment of Inquiry Committee Panels on individual complaint files
  • Photocopy and distribute Inquiry Committee and Panel Memoranda and supporting documents, including electronic duplication of related dental records (radiographs, study models, patient charts, etc.)
  • File Inquiry Committee Minutes on Panel files (physical and electronic files)
  • Attend Inquiry Committee and/or Panel meetings as needed
  • Provide back-up to the Inquiry Committee Officer as needed
  • Other duties as assigned by the Complaint and Inquiry Committee Officer

Discipline and Litigation Support

  • Maintain Discipline and Litigation calendars and bring forward systems, including scheduling Discipline Committee Hearings
  • Open and close Discipline files
  • Compile, copy and index investigation disclosure records for use in discipline hearings or litigation matters in accordance with established timelines
  • Receive, process, distribute and acknowledge incoming mail, email and records in relation to discipline and litigation matters, including CRM data entry
  • Liaise with counsel and general counsel as needed to ensure all required information is received or provided
  • Prepare correspondence and documents for in-house counsel
  • Prepare detailed document disclosure indexes and records for distribution to counsel and to the Discipline Committee
  • Photocopy and distribute documents
  • Liaise as necessary with event planner to book in-person meeting venues, order food, etc.
  • Provide back-up to the Regulatory Compliance Officer
  • Other duties as assigned by the Regulatory Compliance Officer

Qualifications & Skills

  • Minimum of 2 years of office experience
  • Graduation from a recognized legal administrative assistant program
  • Excellent computer skills with proficiency in Microsoft Office and SharePoint
  • Ability to maintain tact, grace, and diplomacy in all situations
  • Ability to handle sensitive and confidential information with discretion
  • Strong written and verbal communication skills
  • Strong organization skills with the ability to multi-task and prioritize
  • Strong attention to detail
  • Strong clerical and administrative skills
  • Experience using a database or customer relations management system and electronic filing system is an asset
  • Previous work experience in a regulatory or not-for-profit environment would be an asset

If you are seeking a fast-paced, respectful and collaborative work place environment, we invite you to email your cover letter and resume​ to hr@cdsbc.org.​

Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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Complaint Officer (Permanent, Full-time)

We are seeking an administrative professional with a minimum three years of experience to join the Complaints Department as a Complaint Officer. Preference will be given to candidates who have experience as a legal assistant. The successful candidate will join a team of complaint officers and administrative staff who provide support to the complaint investigators working under the direction of the Director of Professional Practice. The Complaints Department, in conjunction with the Inquiry Committee, plays an integral role in CDSBC's mandate as they receive and investigate complaints from members of the public who have concerns about the conduct or competence of a dental professional registered with CDSBC.

Essential Duties

Complaint File/Investigation

  • Work with Complaint Investigators to manage, prioritize and track their file lists using Microsoft Excel
  • Receive, review and respond to correspondence from complainants, registrants and outside organizations in accordance with legislation, bylaws and guidelines/reference material
  • Review file documentation, assess whether further documentation/information is required and follow up accordingly
  • Provide complainants and registrants with status investigation updates, information about the complaints process generally and answer or redirect questions
  • Prepare first drafts of investigation memos
  • Arrange and schedule meetings and tele-conferences between registrants, complainants, counsel and complaint investigators
  • Review and sign reminder and timeline letters to complainants and registrants on behalf of Complaint Investigators
  • Liaise with monitoring staff and Complaint Investigators to finalize educational agreements
  • Transcribe audio recordings of meetings and tele-conferences to prepare summaries with respect to complaint file investigations
  • Follow-up with registrants and mentors to ensure educational agreements are signed
  • Maintain and manage bring forwards
  • Manage and track entries in database throughout the lifespan of a file
  • Review and manage the integrity of SharePoint data

Other Responsibilities

  • Receive and respond to all complaints-related public calls. This involves listening to the complainant, explaining the mandate and authority of the College, outlining the complaints process, walking through the process using the online complaint submission form and referring as necessary to outside organizations.
  • Meet with and assist walk-in complainants
  • Receive, summarize and redirect practice advice calls from registrants
  • Respond to inquiries in accordance to the Health Professions Act, College Bylaws and standards and guidance documents published on the College's website
  • Train new support staff in the Complaints Department
  • Provide technical support to the Complaint Investigators
  • Insert digital images and records in memoranda
  • Format Word documents
  • Maintain training manuals
  • Assist with Inquiry Committee preparation as required

Qualifications & Skills

  • Minimum of 3 years of office experience
  • Experience as a legal assistant or paralegal preferred
  • Excellent computer skills with proficiency in Microsoft Office and Adobe Pro
  • Ability to maintain tact, grace, and diplomacy in all situations
  • Ability to handle sensitive and confidential information with discretion
  • Strong written and verbal communication skills
  • Strong organization skills with the ability to multi-task and prioritize
  • Strong critical thinking, analytical, and problem-solving skills
  • Strong attention to detail
  • Strong clerical and administrative skills
  • Experience using a database or customer relations management system and electronic filing system
  • Customer/client relations experience
  • Previous work experience in a regulatory or not-for-profit environment would be an asset

If you are seeking a fast-paced work environment that is welcoming, respectful, and collaborative, we invite you to email your cover letter and resume to hr@cdsbc.org.

Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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Complaint Investigator (Part-time, Contract)

We are seeking a dentist with current practice experience to join the Complaints Department three days per week on a contract basis as a Complaint Investigator. The Complaints Department, in conjunction with the Inquiry Committee, plays an integral role in CDSBC's mandate as they receive and investigate complaints from members of the public who have concerns about the conduct or competence of a dental professional registered with CDSBC.

If you are interested in making a significant contribution to the professional regulation of dentistry and enjoy working as part of a collaborative team, this contract position may be for you.

Essential Duties

  • Handle enquiries and complaints about dentists and certified dental assistants concerning professional practice, professional conduct and impairment affecting ability to practise dentistry or to carry out delegated services.
  • Conduct investigations, resolve regulatory concerns and arrange mediation, remedial education programs, practice audits and inspections.
  • Conduct interviews with complainants and registrants who have received complaints.
  • Write reports for and attend internal Weekly Meetings to discuss complaint files.
  • Write reports for the Inquiry Committee and attend meetings regarding complaint files.
  • Attend as a witness or advisor at Discipline Hearings.

Qualifications & Skills

  • Current registration and in good standing with CDSBC
  • At least 10 years of experience as a practising dentist
  • An interest in the regulation of dentistry
  • Proven ability to solve complex problems
  • A skilled writer who also communicates effectively orally
  • Ability to be objective, flexible and organized
  • Attention to detail and ability to follow established processes
  • Experience or interest in negotiation and conflict resolution
  • Current dental knowledge
  • Strong interpersonal skills
  • Creative and effective problem solver
  • Demonstrated ability to develop and maintain excellent working relationships and interact comfortably with others
  • Balanced and flexible individual who is able to deal with difficult people
  • Experienced investigator who is objective and empathetic
  • Possesses great attention to detail
  • A multi-tasker, able to handle a number of things at the same time, diplomatically
  • High energy level and the ability to work independently
  • Ability to withstand pressure and to cope with "organization type" work (e.g., a high degree of tolerance for change, many and varied relationships, alterations to workload schedule, performance in a "public" arena)

If you are seeking a fast-paced work environment that is welcoming, respectful, and collaborative, we invite you to email your cover letter and resume to hr@cdsbc.org.

Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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