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CDSBC's culture is one of collaboration, cooperation, respect, learning and growth. We are dedicated to creating a positive working environment and a healthy and productive workplace.

Complaint Investigator

Employment Opportunity - Part-time (Contract)

The College of Dental Surgeons of BC (CDSBC) is the regulatory body for dentists, dental therapists, and certified dental assistants (CDAs) in BC. CDSBC's mandate is to protect the public by ensuring that dentists, dental therapists and CDAs are registered and qualified to practise, and that they are consistently providing safe and ethical care to their patients.

We are seeking a dentist with current practice experience to join the Complaints Department three days per week on a contract basis as a Complaint Investigator. The Complaints Department, in conjunction with the Inquiry Committee, plays an integral role in CDSBC's mandate as they receive and investigate complaints from members of the public who have concerns about the conduct or competence of a dental professional registered with CDSBC.

If you are interested in making a significant contribution to the professional regulation of dentistry and enjoy working as part of a collaborative team, this contract position may be for you.

Our working environment is welcoming, respectful, innovative and rewarding. We offer a competitive salary, a professional development allowance, and encourage reasonable work-life balance.

CDSBC maintains a commitment to organizational excellence. We are trusted as an organization to act ethically, fairly and with integrity. We are communicative, transparent, objective, impartial and accountable.

Essential Duties

  • Handle enquiries and complaints about dentists and certified dental assistants concerning professional practice, professional conduct and impairment affecting ability to practise dentistry or to carry out delegated services.
  • Conduct investigations, resolve regulatory concerns and arrange mediation, remedial education programs, practice audits and inspections.
  • Conduct interviews with complainants and registrants who have received complaints.
  • Write reports for and attend internal Weekly Meetings to discuss complaint files.
  • Write reports for the Inquiry Committee and attend meetings regarding complaint files.
  • Attend as a witness or advisor at Discipline Hearings.

Qualifications & Skills

  • Current registration and in good standing with CDSBC
  • At least 10 years of experience as a practising dentist
  • An interest in the regulation of dentistry
  • Proven ability to solve complex problems
  • A skilled writer who also communicates effectively orally
  • Ability to be objective, flexible and organized
  • Attention to detail and ability to follow established processes
  • Experience or interest in negotiation and conflict resolution
  • Current dental knowledge
  • Strong interpersonal skills
  • Creative and effective problem solver
  • Demonstrated ability to develop and maintain excellent working relationships and interact comfortably with others
  • Balanced and flexible individual who is able to deal with difficult people
  • Experienced investigator who is objective and empathetic
  • Possesses great attention to detail
  • A multi-tasker, able to handle a number of things at the same time, diplomatically
  • High energy level and the ability to work independently
  • Ability to withstand pressure and to cope with "organization type" work (e.g., a high degree of tolerance for change, many and varied relationships, alterations to workload schedule, performance in a "public" arena)

If you are seeking a fast-paced work environment that is welcoming, respectful, and collaborative, we invite you to email your cover letter and resume to

Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.