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​​​​​​​​​​​​​​Careers

The College of Dental Surgeons of BC (CDSBC) is the regulatory body for dentistry in BC. CDSBC’s mandate is to protect the public by ensuring that CDAs, dental therapists and dentists are registered and qualified to practise, and that they are consistently providing safe and ethical care to their patients.

Our working environment is welcoming, respectful, innovative and rewarding. We offer a competitive salary, an excellent benefits package, a professional development allowance, and encourage work-life balance.

Our values, which demonstrate trustworthiness and promote professional excellence, include being: ethical, open and transparent; respectful and courteous; inclusive and embracing the principles of diversity, cultural safety and humility; and patient-centred and engaged with the public.

Our office is located on the west side of Vancouver. Due to the pandemic, most of our team is currently working remotely from home. If you are selected for this opportunity, you can expect to work from home most days but may be asked to come on-site occasionally.

We are conducting interviews virtually by video or telephone conferencing to support physical distancing, per the guidance of the Provincial Health Officer.


Current Opportunities

Job title

Date posted

Closing date

Job status

Executive Assistant - CEO/Registrar’s Office

February 9

February 25

Closed

Complaint Officer

​​​​February 10

​​April 6

​Shortlisting




Posting Details


Complaint Officer

Temporary Full-time (19 months)

We are seeking an administrative professional with a minimum three years of experience to join the Complaints Department as a temporary full-time Complaint Officer for 19 months with potential to become permanent full-time. Preference will be given to candidates who have experience as a paralegal or legal assistant.

The successful candidate will join a team of complaint officers and administrative staff who provide support to the Complaint Investigators working under the direction of the Director of Professional Practice. The Complaints Department, in conjunction with the Inquiry Committee, plays an integral role in CDSBC’s mandate as they receive and investigate complaints from members of the public who have concerns about the conduct or competence of a dental professional registered with CDSBC.


Position Accountabilities

Complaint File/Investigation

  • Work with Complaint Investigators to manage, prioritize and track their file lists using Microsoft Excel.
  • Receive, review and respond to correspondence from complainants, registrants and outside organizations in accordance with legislation, bylaws and guidelines/reference material.
  • Review file documentation, assess whether further documentation/information is required and follow up accordingly.
  • Provide complainants and registrants with status investigation updates, information about the complaints process generally and answer or redirect questions.
  • Prepare first drafts of investigation memos.
  • Arrange and schedule meetings and tele-conferences between registrants, complainants, counsel and Complaint Investigators.
  • Review and sign reminder and timeline letters to complainants and registrants on behalf of Complaint Investigators.
  • Liaise with monitoring staff and Complaint Investigators to finalize educational agreements.
  • Transcribe audio recordings of meetings and tele-conferences to prepare summaries with respect to complaint file investigations.
  • Follow-up with registrants and mentors to ensure educational agreements are signed.
  • Maintain and manage bring forwards.
  • Manage and track entries in database throughout the lifespan of a file.
  • Review and manage the integrity of SharePoint data.

Other Responsibilities

  • Receive and respond to all complaints-related public calls. This involves listening to the complainant, explaining the mandate and authority of the College, outlining the complaints process, walking through the process using the online complaint submission form and referring as necessary to outside organizations.
  • Meet with and assist walk-in complainants.
  • Receive, summarize and redirect practice advice calls from registrants.
  • Respond to inquiries in accordance to the Health Professions Act, College Bylaws and standards and guidance documents published on the College's website.
  • Train new support staff in the Complaints Department.
  • Provide technical support to the Complaint Investigators.
  • Insert digital images and records in memoranda.
  • Format Word documents.
  • Maintain training manuals.
  • Assist with Inquiry Committee preparation as required. ​
Qualifications
  • ​Minimum of 3 years of office experience.
  • Experience as a legal assistant or paralegal preferred.
  • Excellent computer skills with proficiency in Microsoft Office and Adobe Pro.
  • Ability to maintain tact, grace, and diplomacy in all situations.
  • Ability to handle sensitive and confidential information with discretion.
  • Strong written and verbal communication skills.
  • Strong organization skills with the ability to multi-task and prioritize.
  • Strong critical thinking, analytical, and problem-solving skills.
  • Strong attention to detail.
  • Strong clerical and administrative skills.
  • Experience using a database or customer relations management system and electronic filing system.
  • Customer/client relations experience.
  • Previous work experience in a regulatory or not-for-profit environment would be an asset.
  • ​​

If you are seeking a fast-paced work environment that is welcoming, respectful, and collaborative, we invite you to email your cover letter and resume to hr@cdsbc.org.


Applications will be accepted until April 6, 2021.

We are conducting interviews virtually by video or telephone conferencing to support physical distancing, per the guidance of the Provincial Health Officer.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

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Executive Assistant, CEO/Registrar’s Office

Permanent Full-time

We are seeking an administrative professional with a minimum of three years of experience as an Executive Assistant, or a similar role to join the Registrar’s Office team. Preference will be given to candidates who have experience working with a regulatory body.

The successful candidate is accountable to the CEO/Registrar for the effective and efficient running of the Registrar’s Office through a wide range of regulatory and administrative tasks while supporting the Registrar’s Office team.

Position Accountabilities to include:

  • Ensure the day-to-day functions of the Registrar's Office runs smoothly.
  • Maintain the Registrar's appointment schedule and calendar.
  • Ensure that meetings, deadlines, presentations and other duties of the Registrar's Office are carried out.
  • Deal with correspondence and other administrative tasks such as expense reports, credit card reconciliation, monthly timesheets, budgeting, meeting agendas and minute-taking as needed.
  • Provide support to the Registrar's team through a variety of administrative tasks for Board and Committee work, to include maintaining meeting portals, electronic documents.
  • Keep database up to date for committee and Board members, working groups and Board motions/action items.
  • Other tasks as assigned by the Registrar's Office.
Qualifications
  • Minimum 3 years of experience as an Executive Assistant or a similar role.
  • Experience working with a regulatory body.
  • Practice a high degree of discretion and confidentiality.
  • Exceptionally organized with excellent time management skills.
  • Strong ability to manage competing priorities to support the needs of the team.
  • Ability to work within a team and independently.
  • Able to collaborate cross departmentally to accomplish tasks successfully and be flexible with change in a growing organization.
  • Have excellent IT skills, computer/tech savvy and knowledgeable with virtual platforms.
  • Have good communication skills, dependable and reliable.
  • Have a sense of humour, a positive attitude, and have initiative, judgment and flexibility.​​

If you are seeking a fast-paced work environment that is welcoming, respectful, and collaborative, we invite you to email your cover letter and resume to hr@cdsbc.org.


Applications will be accepted until February 25, 2021.

We are conducting interviews virtually by video or telephone conferencing to support

physical distancing, per the guidance of the Provincial Health Officer.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.

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