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​​​Careers

CDSBC's culture is one of collaboration, cooperation, respect, learning and growth. We are dedicated to creating a positive working environment and a healthy and productive workplace. ____________________________________________________________________________________________

Current Employment Opportunities

Complaints Department - Administrative Assistant
Employment Opportunity - Temporary Full-time (2 months)


About Us

The College of Dental Surgeons of BC (CDSBC) is the regulatory body for dentists, dental therapists, and certified dental assistants (CDAs) in BC. CDSBC's mandate is to protect the public by ensuring that dentists, dental therapists and CDAs are registered and qualified to practise, and that they are consistently providing safe and ethical care to their patients.

We are seeking an entry-level Administrative Assistant in the Complaints Department on a temporary basis for two months. The successful candidate will join a team of administrative staff who provide support to the department with the day-to-day administrative duties. The Complaints Department, in conjunction with the Inquiry Committee, plays an integral role in CDSBC's mandate as they receive and investigate complaints from members of the public who have concerns about the conduct or competence of a dental professional registered with CDSBC.

Our working environment is welcoming, respectful, innovative and rewarding. We offer a competitive salary and encourage reasonable work-life balance.

CDSBC maintains a commitment to organizational excellence. We are trusted as an organization to act ethically, fairly and with integrity. We are communicative, transparent, objective, impartial and accountable.

Essential Duties

  • Complete documents to close complaint files
  • Scan documents to electronic filing system (SharePoint)
  • Create timeline letters
  • Enter information into database records
  • Clean up closed files
  • Return original documents, records, and models to respective parties
  • Photocopy files in preparation of meetings
  • Open new complaint files
  • Assist in entering and acknowledging mail

Qualifications & Skills

  • Excellent computer skills with proficiency in Microsoft Office
  • Strong clerical and administrative skills
  • Ability to maintain tact, grace, and diplomacy in all situations
  • Ability to handle sensitive and confidential information with discretion
  • Strong written and verbal communication skills
  • Strong organization skills with the ability to multi-task and prioritize
  • Strong attention to detail
  • Previous work experience in a regulatory or not-for-profit environment is an asset

If you are seeking a fast-paced work environment that is welcoming, respectful, and collaborative, we invite you to email your cover letter and resume to hr@cdsbc.org.

Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.


Complaint Officer
Employment Opportunity - Permanent Full-time


The College of Dental Surgeons of BC (CDSBC) is the regulatory body for dentists, dental therapists, and certified dental assistants (CDAs) in BC. CDSBC's mandate is to protect the public by ensuring that dentists, dental therapists and CDAs are registered and qualified to practise, and that they are consistently providing safe and ethical care to their patients.

We are seeking an administrative professional with a minimum three years of experience to join the Complaints Department as a Complaint Officer. Preference will be given to candidates who have experience as a legal assistant. The successful candidate will join a team of complaint officers and administrative staff who provide support to the complaint investigators working under the direction of the Director of Professional Practice. The Complaints Department, in conjunction with the Inquiry Committee, plays an integral role in CDSBC's mandate as they receive and investigate complaints from members of the public who have concerns about the conduct or competence of a dental professional registered with CDSBC.

Our working environment is welcoming, respectful, innovative and rewarding. We offer a competitive salary, an excellent benefits package, a professional development allowance, and encourage reasonable work-life balance.

CDSBC maintains a commitment to organizational excellence. We are trusted as an organization to act ethically, fairly and with integrity. We are communicative, transparent, objective, impartial and accountable.

Essential Duties

  • Respond to inquiries from registrants and the public about complaint issues and processes, and follow up with complaint investigators and other members of the complaints team as needed
  • Maintain filing system of complaint files using CRM database, SharePoint and paper files
  • Review file documentation and assess whether further documentation/ information is required
  • Receive, review and respond to incoming and outgoing correspondence from complainants, registrants and outside organizations in accordance with legislation, bylaws and guidelines/reference material
  • Prepare first drafts of investigation memos as directed by the complaint investigator
  • Liaise with department manager/ complaint investigator to gather information, documentation, and/or signatures required to resolve the complaint
  • Arrange meetings and teleconferences between registrants, complainants, counsel and complaint investigators
  • Listen to audio from meetings and teleconferences and summarize discussion held with respect to complaint issues
  • Provide status updates to registrants and complainants which includes explaining the process, answering questions, etc.
  • Work closely with complaint investigators to help manage and prioritize their file lists
  • Liaise with monitoring staff and complaint investigators to finalize registrants' educational agreements
  • Maintain training manuals
  • Assist with the preparation for committee meeting as required

Qualifications & Skills

  • Minimum of 3 years of office experience
  • Expe​rience as a legal assistant or paralegal preferred
  • Ability to maintain tact, grace, and diplomacy in all situations
  • Ability to handle sensitive and confidential information with discretion and diplomacy
  • Strong written and verbal communication skills
  • Strong organization skills with the ability to multi-task and prioritize
  • Strong critical thinking, analytical, and problem-solving skills
  • Strong attention to detail
  • Excellent computer skill with proficiency in Microsoft Office
  • Experience using a database or customer relations management system
  • Strong clerical and administrative skills
  • "Customer" relations experience
  • Previous work experience in a regulatory or not-for-profit environment would be an asset

If you are seeking a fast-paced work environment that is welcoming, respectful, and collaborative, we invite you to email your cover letter and resume to hr@cdsbc.org.

Applications will be accepted until the position is filled.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.