The public has a right to expect a professional standard of care. If you are dissatisfied with the care you have received or have related concerns, you may find it helpful to request an explanation from your dentist, dental therapist, or CDA
before you submit a formal complaint.
Some complainants contact us seeking a resolution that we cannot provide. Because CDSBC cannot address concerns that are outside of our legal power, our investigation outcome may not address every aspect of the complaint you submit. Learn
what CDSBC can and cannot do as result of a complaint.
must be in writing and include your name and signature. Please submit your complaint on our
Complaint Form (PDF), which provides guidance on what to include in your complaint, and will help us in our investigation.
Note that CDSBC does not accept verbal, anonymous, or unsigned complaints. Submit your signed complaint by email or mail:
College of Dental Surgeons of BCComplaints
500 - 1765 West 8th Avenue
Vancouver, BC V6J 5C6
If you do not use our
Complaint Form (PDF), be sure to include:
Note that your complaint letter will be provided to the registrant for their response. In most cases, you will also see the response that they provide to your complaint.
Read more about confidentiality in our
Complaints Process: Public FAQ.