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​​​​COVID-19 Notification for registrants, complainants, and mentors:

Please note that our physical office remains closed to the public at this time to keep our staff and our community safe. Our staff continue working remotely, and our reception phone line is open from 8-4, Monday to Friday (except 1-2 pm). ​​​Special information about COVID-19 can be found at

The College wishes to provide assurance to the patients and the public, and all those involved in complaint investigations, mentorships, or educational agreements: we remain committed to ensuring continuity to ensure the public is protected during the COVID-19 pandemic.

We ask that all communication about complaints be electronic at this time to ensure that it reachesus in a timely manner. Learn more>>

​​​​​​Submit a Complaint

The public has a right to expect a professional standard of care. If you are dissatisfied with the care you have received or have related concerns, you may find it helpful to request an explanation from your CDA, dental therapist, or dentist before you submit a formal complaint.

Some complainants contact us seeking a resolution that we cannot provide. Because CDSBC cannot address concerns that are outside of our legal power, our investigation outcome may not address every aspect of the complaint you submit. Learn what CDSBC can and cannot do as result of a complaint.

An overview of key complaints information (including FAQ) is available translated into the following languages at the links below:

Chinese (simplified)
Chinese (traditional)


Ways to Submit

Formal complaints must be in writing. Note that CDSBC does not accept verbal, anonymous, or unsigned complaints.

Please submit your complaint on our online complaint submission form, our PDF complaint form, by email to or by mail to:

College of Dental Surgeons of BC
110 - 1765 West 8th Avenue
Vancouver, BC V6J 5C6

If you do not use our online or PDF complaint forms, be sure to include:

  • your full name and complete contact information (address, phone number and email address)
  • name and address of the dentist/dental therapist/CDA you wish to complain about
  • name and address of any other dentists you have seen or consulted
  • detailed description of the facts leading to your complaint
  • any dental records you may have in your possession
  • your signature

Privacy and confidentiality

Note that your complaint letter (including your name) will be provided to the registrant for their response. In most cases, you will also see the response that they provide to your complaint.

Read more about confidentiality in our Complaints Process: Public FAQ.

Simple miscommunications between dentists and patients are at the root of many complaints

Questions about the complaints process?