Investigation
The complaint letter is forwarded to the registrant, who has the opportunity to respond. The registrant’s response is also provided to the complainant.
The Complaint Investigator gathers all relevant information. This step may include telephone conversations, in-person interviews, and gathering of dental records, X-rays, models, and more.
Next, the Complaint Investigator prepares a report for resolution.
For early resolution files, this step can be quite brief.