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Complaint Investigations and Discipline

What CDSBC can investigate

CDSBC investigates all complaints about the conduct or competence of certified dental assistants, dental therapists and dentists ("registrants"). Our mandate is to serve and protect the public and to act at all times in the public interest.

Under the Health Professions Act, CDSBC has legal powers to investigate any complaint we receive about our registrants and to address concerns that present a risk to the public. These powers include the ability to reprimand a registrant, suspend, or cancel or place limits on a registrant's registration, and impose other sanctions.

If the investigation raises concerns about a registrant's practice, CDSBC takes a remedial and collaborative approach to resolving those concerns. In all cases, protection of the public is our first priority.

What CDSBC cannot do

There are certain components of complaints that CDSBC cannot address because they are outside of our power. CDSBC is not able to:

  • Pay money to a complainant
  • Order a registrant to give a refund or pay any amount of money to a patient or another registrant, i.e., become involved in a fee dispute or award damages
  • Order a dentist to provide a certain treatment to a patient
  • Provide dental advice or dental treatment, or refer complainants to a new registrant
  • Give legal advice or help in a lawsuit against a registrant*
  • Address business disputes

*If you think you have been harmed through treatment provided by a CDA, dental therapist or dentist and you are seeking compensation CDSBC recommends also speaking with a lawyer. Such claims are resolved through the legal process, not CDSBC’s complaint process.