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Preparing for access to PharmaNet

May 6, 2022

As of June 1, dentists in BC can become authorized to access PharmaNet. This joint initiative between CDSBC and BC's Ministry of Health marks a significant and positive change that will enhance the safety of dental patients and the public.

Practitioner access to PharmaNet is only for the purpose of direct patient care: providing health services to an individual in the context of a professional health practice. It is subject to strict privacy and security measures designed to prevent unauthorized access and protect the information of BC residents.

As a prescribing dentist, you may permit other regulated oral health professionals to use PharmaNet on your behalf, specifically and directly to support clinical care (e.g., to populate a patient's chart before a visit).

What can I do now to be ready for June 1?

June 1, 2022 is the beginning of the enrollment period for dentists (independent PharmaNet users) and those they designate to support them (on-behalf-of users). In the meantime, we've listed a few things below that you can do to prepare now.

There are four steps required in advance of accessing PharmaNet on June 1. More information about each is below, together with links to relevant resources.

Step 1: Set up your mobile BC Services Card app

If you do not already have the BC Services Card on your mobile device you will need to set it up.

Note: The BC Services Card app connects with PRIME – the system used to connect health care providers with PharmaNet. PRIME uses your name, birthdate and address from the BC Services Card.


Step 2: Choose a vendor

Next, research and contract an approved PharmaNet software vendor. Below is a list of approved vendors:

Step 3: Identify a signing authority

Identify a signing authority. This person, or someone they delegate to, will register the site in PRIME (see step 4). The signing authority will need:

  • To have an active BC Services Card app
  • The site's business licence
  • The organization name exactly as it appears on the BC Corporate Registry
  • The organization's mailing address
  • The site's normal operating hours
  • The name of their contracted PharmaNet software provider
  • The name, address, phone number and email of the site's PharmaNet Administrator, Privacy Officer, and Technical Support Contact of the site. (These may all be the same as the Signing Authority. See 'Site Roles' online for full role descriptions.)

Step 4: Register your site/practice in PRIME

The signing authority, or delegate, must register the site/practice in PRIME.

A “site" is a combination of the practice's physical location and PharmaNet software vendor. If a practice uses the PharmaNet application of more than one vendor, it has more than one site; each must be registered separately, but under the same responsible organization.

If you have completed steps 1-3, follow the instructions in the online video tutorial to register your site in PRIME.



BC Services Card App Support
1-888-356-2741 (Canada and USA toll free)
604-660-2355 (Within Lower Mainland or outside Canada and USA)

PRIME Support