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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Action Plan Progress Report

Updated November 2020

​CDSBC has continued to move forward on the Action Plan to fulfill our commitment to the Minister of Health. The Action Plan reflects our commitment to the safety of patients and the public, and to strong governance, transparency and accountability.

The Action Plan contained 32-individual action items designed to meet the directives set by the Minister.

We made significant progress towards meeting the 12-month timeframe, despite the need for revisions and some unforeseen delays from the COVID-19 pandemic. By the end of the 2020/21 fiscal year, we were in the​ process of wrapping up the last items in the plan.

Highlights of the outcomes of the Action Plan are below, and a full report on the progress is here (PDF) >>

​​​​What we've completed​

Created a smaller Board that is composed of 50% public members, and led by a Board Chair elected from within the Board

☑ Promoted independence from influence of professional organizations, including new requirements for election eligibility, and a published register of interests for board members

☑​​ Changed election rules so all health professions we regulate can vote for all elected board positions

☑ Identified specific competencies board members should have, and built those into the eligibility requirements.

☑​ ​Fixed gaps in committee structure with new committees to address practice and ethical standards and prevent professional misconduct, and promote better decision-making.

☑ Provided role clarity for Board and staff, and implemented a Board/Staff development plan to ensure a relationship based on mutual trust and respect​

☑ Created a risk register for the College for identifying, assessing, escalating and managing organizational risks

☑ Assessed new complaints based on risk, with high-risk complaints prioritized ​

☑​ Invited public and registrant participation at board meetings and at the annual general meeting​

Engaged with registrants, certified dental assistants, stakeholders and the public with regards to the Action Plan

Increased opportunities for CDAs, dental therapists and public members to participate at the College

Participated in the BC Patient Advisory Network to engage with the public

Published better information about the fees we collect from dentists on behalf of the British Columbia Dental Association​

☑​ Obtain meaningful feedback on the complaints process, which will be used to improve the patient experience

☑​ Improve data collection to measure our performance and effectiveness in protection of patients and the public

☑​ Ensure standards and guidance are up to date, prioritize patient safety, and are published in accessible formats

☑​ Revise Board member Code of Conduct and board policies

☑​ Increase our collaboration with the three other oral health colleges